The £50,000 gift that doubled – 3 tips you can use
For more than 16 years I’ve enjoyed interviewing very successful fundraisers to see what any of us can learn from how they get their results. I recently enjoyed the chance to catch up with the irrepressible Stu Thomson, who is Youth Service Director of Knight’s Youth Centre (KYC) in South London. I have worked with Stu for several years, and got to know him particularly when he attended the Corporate Mastery Programme last year.
KYC recently received a six-figure gift, and I was keen to find out how this came about. Here are the key steps:
- The relationship began when a trustee met the potential funder for coffee
- This led to second meeting involving Stu, who is responsible for fundraising (among many other things)
- During a follow up phone call, the funder talked in principle about a gift of £50,000 over five years, as well as pro-bono support
- Stu invited the funder to one of the charity’s Community Events, so that she could experience first-hand the atmosphere, and meet some young people
- The funder requested a further meeting with the trustee and treasurer, ‘to discuss the charity’s accounts’.
- During this meeting, the funder agreed to a gift of £100,000 over five years.
What lessons could any curious fundraiser learn?
I asked what were the key factors that Stu thought had led to the size of the gift pledge doubling in the course of a couple of meetings. He said that clearly there were many factors, but the following three were crucial:
A) Stories are the rocket fuel. There was a moment in the first meeting Stu had with the funder, when she clearly became very keen to help. When I asked Stu if he could pinpoint what made the difference, he said it happened as he was telling stories, specific examples, about the young people KYC helps. Stu says ‘it’s the layering effect…by the time I share the fourth or fifth example of the difference the charity makes to these amazing young people, most people get a powerful sense that what we do here works.’ Note, Stu is not awkwardly crow-barring one 6-minute clunky powerpoint case study into the conversation, which is what many fundraisers think I mean by story. In a natural way, to answer appropriate questions about the charity, he knows enough real examples to use them in the course of the conversation.
B) Arranging as many ‘test drives’ as possible. Anyone who has ever worked in a small charity knows just how many demands there can be on your time. In spite of this, in the last two years Stu has deliberately arranged a lot more regular Community Events to connect with people. The key moment at which the funder truly felt the life-changing impact of KYC was when she was able to talk to the young people who have benefited.
C) Doing the right thing in spite of what is requested. The meeting at step 5, was originally to be spent ‘discussing the accounts’, and KYC was to be represented by a trustee and the treasurer. Stu said that early in his career he may well have presumed this was for the best, and obediently left his colleagues to it. In 2017, he is much less inclined to allow crucial fundraising meetings to be delegated. With Stu in the meeting, hardly any time was spent talking about ‘the accounts’, and much of it was spent again talking about the impact the charity has on young people’s lives. One can never know for certain what makes the difference… But my opinion is that Stu being in the final meeting, knowing what he knows about what this funder cares about, can only have made the extra £50,000 more likely.
Three ways you could you use this story…
- More rocket fuel. Do you know enough stories / specific examples to make every meeting inspiring? At its simplest, could you start your own story bank today? (Raiding the stationery cupboard for a ring-binder folder will take two minutes).
- Focus on test drives. What could you do today, either to increase the number of ‘test-drive’ opportunities (informal chats over a tea/coffee or arranged ‘project visits’) you can offer your donors; or if you already have regular events, what could you do to improve how reliably-inspiring they are?
- Trust your gut. Remember that the path of least resistance rarely leads to massive value. In your current project, look out for ways to do what is truly right for the donor, rather than merely what the donor or your colleagues appear to be asking for. How could you be both assertive and charmingly-persuasive to ensure the right thing happens?
P.S. Attention all Fundraising Leaders… Save 40% on the Summer Breakfast Club for Fundraising Directors and Heads. All nine previous Breakfast Clubs have SOLD OUT so take action now to avoid missing out.
On May 8, 2017 / Uncategorized
‘What I love about the Major Gifts Mastery Programme is it’s so practical. I’ve seen loads of monetary value come from what we learned, including a gift of £200,000 from a trust that came about because of the learnings in the course. If you want to raise more money, I’d urge you to do the Programme.’
Paul McKenzie, Head of Major Giving and Corporate Partnerships, Battersea Dogs and Cats Home
Rob's outstanding pitch training helped me secure a partnership worth £380,000 over three years. One of the crucial things he helped me do was to better understand the psychology of who I needed to convince, and use this to craft my influencing strategies, structure and stories to help them say YES. If you need to win more partnerships, I would absolutely recommend you get on Rob's training.
Karen Arkell, Senior Officer, Corporate Partnerships, Teach First
'We recently had a pitch we just had to win. I'm absolutely clear that what we learned from Rob helped us get the deal, which is a partnership that's going to raise £1 million. Rob is better at helping you influence your donor to get the gift than anyone I've met.
Ben Swart, Head of Corporate New Business, NSPCC
Rob's exceptional training has taken our programme to the next level. One example was a colleague re-connecting with a lapsed donor on the phone, resulting in a £100k+ gift; his first in four years. I would absolutely recommend Rob's training programme as an invaluable investment for any fundraising team.
Victoria Stephenson, Head of Major Donors, UNICEF UK
Following the course, Major Gift Fundraisers at the NSPCC increased gift income by 29%
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We're currently involved in our largest ever Campaign, with a target of £500 million, so we've invested in the best training available. Rob's courses have been an essential part of our annual King's Knowledge learning programme for the last five years, because he continues to help us get outstanding results.
Gemma Peters, Director of Development, King's College London
I’ve found the Corporate Partnerships Mastery Programme hugely helpful already. It’s helped me in so many ways, but as an example, I applied one of Rob’s pitching techniques and it completely wowed the panel, and has resulted in a partnership worth over £100,000.
Kieran Cornwall, Senior Strategic Partnerships Manager, Cystic Fibrosis Trust
I was on the pitch team to win a partnership worth £1,000,000. I was determined to pitch to the best of my ability. Rob helped me present with confidence, persuasiveness and enthusiasm, enabling me to connect with the pitch panel – and we won the partnership.
Kirsty Lawson, Corporate Account Team Manager, (Head of) at Alzheimer’s Society
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Jess Coombs, Head of Corporate Fundraising, Teenage Cancer Trust and formerly at Action for Children
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